As you have probably worked out by now, I am a web site designer. Most of the sites I build are for craft businesses, and so I have developed an understanding of the needs of this very special group.
The sites I normally build might have a shopping cart or they might not, but they are all able to be updated by the site owner. So the content can be kept fresh and up-to-date.
But there is a large group of people who run craft businesses, particularly the bricks-and-mortar shop owners, who simply don’t want to be bothered with a web site. They don’t want to have all that extra work of loading their products onto the Internet, or checking a site every day to see if they have an order, or mailing things out.
These people are more than happy running their shop, and don’t want the extra stress and work of also running an Internet-based business. But what they really want is to generate more traffic for their store.
There are two groups of people who go into a craft shop – locals and people traveling through the area. So the challenge for the craft shop is to get the message out that “Hey, I’m here!”. One of the best ways to do this is to be able to be found on Google.
Google has been described as the new Yellow Pages. If you type in your craft name followed by your town, does your business appear? This is how people will be searching when they are trying to find you. They will not be searching on your business name, unless your business happens to be a big well-known store.
So what you need is that when someone types into Google your craft name and your town (e.g. “Scrapbooking Liverpool”), your business name and contact details appear in some form on the first page.
But how, I hear you asking, can this happen if I don’t have a web site? Well, I am going to let you in on a little secret. There are a lot of other ways to be found online if you don’t have a web site. And if you do have one, you can still use some of these techniques to get people to come to your site.
Before I go on, I want to slip in a little bit of blatant self-promotion. Because of demand, I have set up a new “arm” of my business to do just this for people. You can see the details at http://www.local-business-online.com . It is still early days, and I am still working with the first few clients, but if you think it would be easier just to pay someone to do all this for you rather than having to do it yourself, that’s what I am offering.
If you have the sort of business where you have a street address, and are happy to have walk-in customers, one of the best ways to get into Google is with Google Maps. Go to http://www.google.com/local and look for a link that says “Put your business on Google Maps”. Here you can find your address on the map and add your details. You will need to provide a valid phone number, because they will contact you to confirm that you are actually the owner of that business (it is an automated thing). With Google Maps, the map appears right at the top of a Google search (depending on your preference settings) and the closest matches appear first. This is a great way to get to the top quickly!
If you are putting in a Google Maps listing, it is a good idea to make sure you fill in as many of the boxes as possible. If you have a video of your business in YouTube, for example, that can be added to your listing. A picture also makes your listing stand out. Fill in your opening hours (this helps travelers a LOT) and any other details you are happy to share. The more detail you give, the more it will help searchers, and the more Google will like your listing and rank it higher.
Speaking of YouTube, don’t forget that YouTube is owned by Google. This means that when you submit your video to YouTube, it is likely to be picked up by Google very quickly, and ranked high. Make sure you use those keywords (your craft name and location) in both the name and the description of the video. And if you have a web site, put the link in the description on YouTube.
There are a lot of other free video-sharing sites on the Internet too. Just do a search and you will find lots. The idea is that you want your details to appear in a LOT of places on the Internet so that when someone searches for you there is a very good chance that at least one of these will appear on the first page. And if you totally dominate that first page of Google, well that’s great for business! It makes you look like you are the only business in town for your craft.
With regards web sites, as I said you don’t really need one if all you want is walk-in traffic. But it does help to have a simple one-page site where you can direct people that is a concise presentation of your contact details and opening hours. A simple site could also include your YouTube video embedded, and maybe a map from Google Maps embedded to help people find their way to you. You can set up a simple web site for free (if you have time/energy!) which, while it won’t look as “professional” as one under your own domain name with all the bells and whistles, will definitely give the person who wants to visit your store exactly what they need to find you.
Another often-overlooked free online promotion tool is the classified ad site. The Big Kahuna is Craig’s List (http://www.craigslist.com) . You can make up a simple advertisement and submit it for free. You will need to renew it every six weeks to keep it current though. If you can put in a picture as well that will help a lot – have a look at one I did recently http://adelaide.craigslist.com.au/art/1877975298.html (if that link doesn’t work please let me know because the link might change when the ad is renewed).
There are lots of free classified advertising sites on the Internet – I found over 50 for Australia alone in a Google search. The ones you need to go for are those that appear on the first page of Google. So if you are selling scrapbooking products in Liverpool, for example, but you do a search on scrapbooking or another craft in Leeds and you find that certain classified ad sites come up on the first page, those are the ones to join.
So, in summary, with a bit of effort you can have lots of places on the Internet that will tell people about your business. Aiming to dominate the local market in the search engines is going to be great for your business!
Of course, if it all sounds like too much work, you know who to turn to (grin).
Christine.